Make Contact
Do Business
Reach your customers through any contact channel
and turn every interaction into a business opportunity.
Make Contact
Do Business
Reach your customers through any contact channel.
Digitalize and improve
your clients’ experience
Stay in touch with customers across all contact
channels using a single platform enriched with
artificial intelligence (AI).
Accelerate the adoption of
technology with the help of our
advisory team.
Customer journey
Improve your clients experience on their favourite contact channel while making the interactions faster and friendlier at all stages of the customer journey.
Total experience
Deliver the tools your partners need to successfully resolve interactions, on time and from anywhere in the world.
Omnichannel made simple
Manage every type of client interaction from one platform, including voice channels, text messages, emails, WhatsApp, web chat, video chat, Facebook, Messenger, Instagram, Twitter, YouTube or App Stores.
Exponential growth
Multiply your operational and financial results exponentially by enriching your integrated technical solutions with artificial intelligence, virtual assistants (both text and audio), natural Language processing (NLP) and automating key processes.
Low-code applications
Facilitate collaboration between different business areas in their digitalization strategies and accelerate go-to-market with pre-existing functionalities, allowing for a higher level of personalization without the need for writing code.
Data driven decisions
Measure your key operational indicators and guide your strategic decisions based on evidence, be it with the hundreds of reports available on the platform or generated by the personalized dashboards. You can program to receive them in your mailbox as and when you want.
Native integration
Integrate the our platforms platform using your own in-house or third-party technology, including the main applications used at enterprise-level.
Security and stability
Protect your data and operational stability using a single platform comprising of a geo-redundancy in seven locations and three continents. The platform is certified in accordance with international regulations and can meet compliance expectations in sectors including those with specific requirements, such as government or banking.
Conversational Commerce: 4 ways to improve your sales with AI
This trend has grown along with the boom in in-person shopping during the pandemic, and because more and more companies are incorporating it into their digital sales strategy.
Total Experience: beyond the customer experience
Customer Experience (CX) has been a growing priority for companies in the search for greater customer satisfaction and loyalty that translates into benefits for the company.
Interview with Mauricio Lázaro, new AI Applications Manager at inConcert
This year inConcert specializes its portfolio with solutions for each industry...
How to monitor attention on social networks: 4 steps for Workforce analysts
It is no longer a novelty that contact centers manage social networks. Facebook, Instagram, WhatsApp, Twitter, TikTok…
What is “low-code”? A new engine for digitization
The adoption of low-code applications is growing strongly in all industries and continents.
Interview with Francisco Salgueiro, VP of Engineering at inConcert
“Fran”, as we call him in the company, joined in July 2021 as VP of ...
We have enhanced
Contact Centers for
Discover inConcert in action
If you would like to know more about our products, get in touch. One of our CX Business Consultants will contact you as soon as possible to answer your questions.
