Improve your customers’ experience on their favorite contact channel, while making the interactions faster and more efficient thru all stages of the customer’s journey with you.
Equip your teams with all the tools they need to successfully resolve customer interactions on time, every time and on any channel from anywhere in the world.
Omnichannel made simple
Manage every type of client interaction from one platform, including voice channels, text messages, emails, WhatsApp, web chat, video chat, Facebook, Messenger, Instagram, Twitter, YouTube or App Stores.
Accelerate your operational efficiencies and optimize your costs by enriching your integrated technical solutions with artificial intelligence, virtual assistants (both text and audio), natural language processing and the automation of key processes.
Facilitate collaboration between your different business stakeholders and accelerate your go-to-market initiatives with leading-edge functionality, an enhanced level of personalization and without the need for writing code.
Measure your key operational indicators and guide your strategic decisions based on evidence, be it with the hundreds of reports available on the platform or generated by the personalized dashboards. You can program to receive them in your mailbox as and when you want.
Easy to deploy, low-code integration of the inConcert modular suite using our proprietary tools.
Security and reliability
Protect your data and operational stability using a single platform comprising of a geo-redundancy in seven locations and three continents. The platform is certified in accordance with international regulations and can meet compliance expectations in sectors including those with specific requirements, such as government or banking.
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