Make Contact.
Do Business.

Engage with your customers through any contact channel
and turn every interaction into a new business opportunity.

Reach your customers through any contact channel.

 
Request a Demo Information
Capterra Advise

Digitize and improve your
customers’ experience

Interact with your customers across all contact
channels using a single, modular and cloud-based
platform, enriched with AI.

Apoyate en las soluciones...

Rely on our marketing automation,
Sales CRM, workforce engagement,
helpdesk and collections
modules.

Integra sistemas de terceros...

Easily integrated to all your third-
party applications, you can customize
your inConcert solution to meet all of
your business needs.

Herramientas escalables

Let our scalable and flexible tools
take you where you want to go
(and beyond).

Acelera la adopción

Accelerate the adoption of
technology and your ROI with the
help of our in-house business
consultants.

What did we achieve?

What did we achieve?

Customer journey

Improve your customers’ experience on their favorite contact channel, while making the interactions faster and more efficient thru all stages of the customer’s journey with you.

Total experience

Equip your teams with all the tools they need to successfully resolve customer interactions on time, every time and on any channel from anywhere in the world.

Omnichannel made simple

Manage every type of client interaction from one platform, including voice channels, text messages, emails, WhatsApp, web chat, video chat, Facebook, Messenger, Instagram, Twitter, YouTube or App Stores.

Exponential growth

Accelerate your operational efficiencies and optimize your costs by enriching your integrated technical solutions with artificial intelligence, virtual assistants (both text and audio), natural language processing and the automation of key processes.

No-code applications

Facilitate collaboration between your different business stakeholders and accelerate your go-to-market initiatives with leading-edge functionality, an enhanced level of personalization and without the need for writing code.

Data-driven decisions

Measure your key operational indicators and guide your strategic decisions based on evidence, be it with the hundreds of reports available on the platform or generated by the personalized dashboards. You can program to receive them in your mailbox as and when you want.

Native integration

Easy to deploy, No-code integration of the inConcert modular suite using our proprietary tools.

Security and reliability

Protect your data and operational stability using a single platform comprising of a geo-redundancy in seven locations and three continents. The platform is certified in accordance with international regulations and can meet compliance expectations in sectors including those with specific requirements, such as government or banking.

inConcert News

Atras        Siguiente

We have enhanced Contact Center operations for these global brands.

Discover inConcert in action

If you would like to know more about our solutions, get in touch. One of our CX Business Consultants will contact you immediately.

Request a demo
Frost y Sullivan

Leading Cloud Contact Center Company according to Frost Radar TM 2021.


Read more