Meta highlights inConcert's ability to integrate WhatsApp Business Platform into its customers' CX strategy.
With more than 8.2 billion users on their four platforms (Facebook, Instagram, Messenger, and WhatsApp), Meta is the most important communication ecosystem in the world. These data illustrate the importance of this platform for communication strategies to reach their full potential and meet their objectives.
Generally, companies that handle a large volume of interactions cannot manage all their WhatsApp traffic through the application linked to their business profile. In response to this circumstance, Meta developed WhatsApp Business Platform, a Cloud service that extends the capabilities of WhatsApp Business App (such as managing all messaging and calls, viewing metrics and statistics, or scheduling automatic responses) to brands that need great scalability to meet their needs. Very few companies in the world have access to this API. Still, any company can take advantage of the competitive advantages it offers if it hires the services of a WhatsApp Business Solution Provider (BSP), among which is inConcert.
A new way to boost the results of our clients
As BSP we will help you certify your company number and distribute all the messages you need in the most efficient way, regardless of the scale of your contact base and guaranteeing the highest level of privacy. But at inConcert we want to go one step further. The combination of WhatsApp Business Platform with our solutions will allow you to integrate WhatsApp within an omnichannel strategy and will give you all the necessary tools to manage your messages with multiple users and with a level of control and management designed to suit your needs. In addition, you can use attention and analysis scripts, chatbots enriched with artificial intelligence and all kinds of automations in your contact strategies taking advantage of the native integration of inConcert Contact Center, Martketing Automation & CRM, Conversational Bots, Speech Analytics and all the products in our portfolio.
In addition to creating new functionalities to enhance the capacity of a business through WhatsApp, being a BSP also allows us to visualize useful information that we can use to advise you in the best possible way. From today we will have first-hand insights related to product updates, statistics from different verticals, access to advanced tools, training, and best practices.
Get in touch with us and discover how our recognition as BSP of WhatsApp can improve your company's performance.