Improve your clients experience on their favourite contact channel while making the interactions faster and friendlier at all stages of the customer journey.
Deliver the tools your partners need to successfully resolve interactions, on time and from anywhere in the world.
Omnichannel made simple
Manage every type of client interaction from one platform, including voice channels, text messages, emails, WhatsApp, web chat, video chat, Facebook, Messenger, Instagram, Twitter, YouTube or App Stores.
Multiply your operational and financial results exponentially by enriching your integrated technical solutions with artificial intelligence, virtual assistants (both text and audio), natural Language processing (NLP) and automating key processes.
Facilitate collaboration between different business areas in their digitalization strategies and accelerate go-to-market with pre-existing functionalities, allowing for a higher level of personalization without the need for writing code.
Data driven decisions
Measure your key operational indicators and guide your strategic decisions based on evidence, be it with the hundreds of reports available on the platform or generated by the personalized dashboards. You can program to receive them in your mailbox as and when you want.
Integrate the our platforms platform using your own in-house or third-party technology, including the main applications used at enterprise-level.
Security and stability
Protect your data and operational stability using a single platform comprising of a geo-redundancy in seven locations and three continents. The platform is certified in accordance with international regulations and can meet compliance expectations in sectors including those with specific requirements, such as government or banking.
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“Fran”, as we call him in the company, joined in July 2021 as VP of ...
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If you would like to know more about our products, get in touch. One of our CX Business Consultants will contact you as soon as possible to answer your questions.