Make Contact.
Do Business.

Engage with your customers through any contact channel
and turn every interaction into a new business opportunity.

Reach your customers through
any contact channel.

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Digitize and improve your
customers’ experience

Interact with your customers across all contact
channels using a single, modular and cloud-based
platform, enriched with AI.

Apoyate en las soluciones...

Rely on our marketing automation,
Sales CRM, workforce engagement,
helpdesk and collections

Integra sistemas de terceros...

Easily integrated to all your third-
party applications, you can customize
your inConcert solution to meet all of
your business needs.

Herramientas escalables

Let our scalable and flexible tools
take you where you want to go
(and beyond).

Acelera la adopción

Accelerate the adoption of
technology and your ROI with the
help of our in-house business

Customer journey

Improve your customers’ experience on their favorite contact channel, while making the interactions faster and more efficient thru all stages of the customer’s journey with you.

Total experience

Equip your teams with all the tools they need to successfully resolve customer interactions on time, every time and on any channel from anywhere in the world.

Omnichannel made simple

Manage every type of client interaction from one platform, including voice channels, text messages, emails, WhatsApp, web chat, video chat, Facebook, Messenger, Instagram, Twitter, YouTube or App Stores.

Omnichannel made simple
Exponential growth

Accelerate your operational efficiencies and optimize your costs by enriching your integrated technical solutions with artificial intelligence, virtual assistants (both text and audio), natural language processing and the automation of key processes.

No-code applications

Facilitate collaboration between your different business stakeholders and accelerate your go-to-market initiatives with leading-edge functionality, an enhanced level of personalization and without the need for writing code.

No Code
Data-driven decisions
Data-driven decisions

Measure your key operational indicators and guide your strategic decisions based on evidence, be it with the hundreds of reports available on the platform or generated by the personalized dashboards. You can program to receive them in your mailbox as and when you want.

Native integration

Easy to deploy, No-code integration of the inConcert modular suite using our proprietary tools.

Native integration
Security and reliability
Security and reliability

Protect your data and operational stability using a single platform comprising of a geo-redundancy in seven locations and three continents. The platform is certified in accordance with international regulations and can meet compliance expectations in sectors including those with specific requirements, such as government or banking.

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We have enhanced Contact Center operations for these global brands.
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in action

If you would like to know more about our solutions, get in touch. One of our CX Business Consultants will contact you immediately.

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GenAI is transforming all three pillars of CX management: understand customers; set CX strategy and coordinate across the enterprise.
GenAI is transforming all three pillars of CX management: understand customers; set CX strategy and coordinate across the enterprise.