Recover more money in less time
inConcert Collections combines powerful tools to quickly and efficiently contact debtors along with advanced collection management features in one integrated solution. This ensures that your debt collectors spend less time trying to contact debtors and more time recovering money.
More contacts, faster
Multiply the time agents spend talking with an automatic and predictive dialing system powered by progressive call analysis.
and quality control
Keep track of collection efforts with audio, chat and screen recordings and continuously improve your results with quality tools and speech analytics.
Omni-channel contact and traceability
Generate more collection opportunities by contacting debtors through all possible channels.
Quickly view, on a single screen, the history of interactions via phone, email, SMS, chat or Whatsapp.
Proactive digital collection
Save time and money by automating collections with AI-powered chatbots and voicebots that proactively contact debtors with reminders, engage them and commit to a promise to pay.
Collect 24 hours a day, every day, through portals and interactive voice response systems that automate inquiry handling and online collection with PCI PA-DSS certification
Get more promises to pay by empowering managers with the necessary information and tools specially designed for real-time debt negotiation.
Make intelligent decisions supported by consolidated operational, telephony and management data reports that give you visibility into your entire operation.
Keep your finger on the pulse of key collection management indicators from anywhere, in real time and through a secure web interface.