All channels.
One solution.

Omnichannel, intelligence and flexibility to bring your
all-in-one contact center to its full potential.

All the channels and tools for your contact center,
in a unified platform.

Your customers are omnichannel. inConcert Omnichannel Contact Center
makes sure that you manage each contact in a unified way, throughout the
entire customer journey. Optimize care processes with an all-in-one contact
center platform,powered by cognitive bots, speech analytics and voice portals.

inconcert-occ

inConcert Ominchannel Contact Center is the all-in-one omnichannel contact software that unifies the management of voice and digital channels preferred by customers. The platform integrates with data systems, business applications, tools and intelligent self-service solutions, adapting to each type of operation.

The all-in-one
omnichannel contact center platform.

Some of the features our customers love.

Omnicanality
Omnichannel

Provide omnichannel service from a unified inbox, accompanying your customer through all points of contact without losing the context of the conversation.

web-rtc
Web RTC

Deploy operations in cloud environments from any device, only having access to a browser. The WebRTC protocol guarantees excellent voice quality and facilitates teleworking.

acd-voicemail-blending
ACD, Voicemail y Blending

Manage your inbound telephone campaigns in a simple and productive way. Intelligently distribute interactions, set up voicemails and integrate inbound and outbound calls on the same desktop.

Dialer
Dialer

Get more calls in less time with multi-modal automatic dialing. Select the dialing system you need to boost your outbound campaigns: progressive, predictive or preview.

IVR
IVR

Empower your customers and reduce costs with interactive response systems that adapt to your business processes: pre-service menus, voice technologies and data integration to solve self-service transactions.

digital-channels
Digital channels

Serve your customers through the channels they prefer: WhatsApp, Chat, SMS, Web Forms, Messenger, Emails, Apps or Social Networks. More than ten contact options, integrated with each other in an omnichannel way.

bots-omnichannel
Omnichannel Bots

Implement 24/7 self-service with chatbots integrated to your digital channels or voicebots in your voice channels. Choose from simple RTI bots to cognitive virtual assistants using artificial intelligence and Machine Learning.

video-contact-center
Video Contact Center

Place buttons and links to deploy video calls from the digital channel you are using. The solution for video calls is full WebRTC, usable from any device.

social-network
Social networks and apps

Connect with your customers from their preferred channels, deploying an omnichannel Social Contact Center. Integrate Facebook, Twitter, Instagram, YouTube and Google Apps in the same inbox where you manage all other interactions.

mail
Mail

Access an advanced email manager, from your omnichannel inbox. Use templates, automate responses and transfer mails collaboratively to improve response times.

cti
CTI Integration

Integrate management screens and business applications into your omnichannel platform. Synchronization of telephony and data, plug-and-play connectors with the main connectors on the market, and integration via API with ERPs and other systems.

recording
Recording

Record your calls and customer service screens natively and omnichannel, through an application pre-integrated to the contact software. Access recordings easily through a web interface.

web-App-flow-designer
Web App and Flow Designer

Create your own apps, IVRs, bots and automation flows using powerful and intuitive design tools integrated into your contact center.

Administration
Administration

Manage your entire omnichannel platform from a single interface. Easy configuration of users and permissions, with a high level of granularity, adaptable to the specifics of your operation.

productivity
Productivity and collaboration

Supervise, monitor and encourage the collaboration of your team, with tools focused on obtaining greater productivity and quality of excellence in the contact center.

Get to know all
the product's

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Omnicanalidad

Provide omnichannel service from a unified inbox, accompanying your customer through all points of contact without losing the context of the conversation.

web-rtc

Deploy operations in cloud environments from any device, only having access to a browser. The WebRTC protocol guarantees excellent voice quality and facilitates teleworking.

acd-voicemai-blending

Manage your inbound telephone campaigns in a simple and productive way. Intelligently distribute interactions, set up voicemails and integrate inbound and outbound calls on the same desktop.

Dialer

Get more calls in less time with multi-modal automatic dialing. Select the dialing system you need to boost your outbound campaigns: progressive, predictive or preview.

IVR

Empower your customers and reduce costs with interactive response systems that adapt to your business processes: pre-service menus, voice technologies and data integration to solve self-service transactions.

linea-canales-digitales

Serve your customers through the channels they prefer: WhatsApp, Chat, SMS, Web Forms, Messenger, Emails, Apps or Social Networks. More than ten contact options, integrated with each other in an omnichannel way.

bots-omnicanales

Implement 24/7 self-service with chatbots integrated to your digital channels or voicebots in your voice channels. Choose from simple RTI bots to cognitive virtual assistants using artificial intelligence and Machine Learning.

video-contact-center

Place buttons and links to deploy video calls from the digital channel you are using. The solution for video calls is full WebRTC, usable from any device.

redes-sociales-apps

Connect with your customers from their preferred channels, deploying an omnichannel Social Contact Center. Integrate Facebook, Twitter, Instagram, YouTube and Google Apps in the same inbox where you manage all other interactions.

mail

Access an advanced email manager, from your omnichannel inbox. Use templates, automate responses and transfer mails collaboratively to improve response times.

integracion-cti

Integrate management screens and business applications into your omnichannel platform. Synchronization of telephony and data, plug-and-play connectors with the main connectors on the market, and integration via API with ERPs and other systems.

recording

Record your calls and customer service screens natively and omnichannel, through an application pre-integrated to the contact software. Access recordings easily through a web interface.

web-app-flow-designer

Create your own apps, IVRs, bots and automation flows using powerful and intuitive design tools integrated into your contact center.

administracion

Manage your entire omnichannel platform from a single interface. Easy configuration of users and permissions, with a high level of granularity, adaptable to the specifics of your operation.

productividad-colaboracion

Supervise, monitor and encourage the collaboration of your team, with tools focused on obtaining greater productivity and quality of excellence in the contact center.

Get to know all
of the product.

REQUEST DEMO

UTEL grows its service capacity by 180%

"With inConcert we have consolidated a contact center, totally aligned with the institutional strategies and where the support of the professional team and the technological tools have made the operation easy and 100% manageable".

Florencio Cueto Barojas | IT Coordinator
UTEL

testimonial

Omnichannel software in the cloud or in your datacenter

At inConcert we use the same technology for cloud and on premise solutions.
Benefit from hybrid installations, in case you require seasonal growth.
Migrate between both deployment models, simply and at any time.

cloud
CLOUD

We have pioneered the delivery of contact center solutions as a service (CCaaS) from our own data centers in Europe, the United States and Latin America, guaranteeing experience, security, flexibility and speed of adaptation to changes.

on premise
ON PREMISE

Access all the benefits of our renowned omnichannel CCaaS platform, but with the possibility that the servers and technology reside in your own data center. We provide technical support and maintenance of the solution.

Related article

Find out what you can achieve with this technology in our blog.

ic-articulo-blog
New approaches and trends in Customer Experience

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