Business Consulting

Knowledge and experience applied
to your business.

Let's Talk More information

Business Consulting

Knowledge and experience applied
to your business.

Let's Talk More information

We know how to help you

Technology alone will not solve your problems. For your operation to be efficient you need to implement processes and practices that
complement and are aligned with the technology solution.

Our experts in the operation and productivity of contact, marketing,
sales, and CX help you understand what you are doing well,
what could you do better.

Other companies with similar challenges have had
good results, which are the best practices and
how to implement strategic processes to
maximize the return on your investment.

Integrate your platform with the
rest of your business

The contact center should not be an island in your organization, but rather that, on the contrary, to be integrated into business processes
corporate. Every time a customer calls, sends an e-mail, requests a
chat or is contacted by your company, a business process is triggered
and your omnichannel platform must be part of it. Whether it's the case of a sale of a product, or a claim or response to an advertisement of a marketing product, there are people, processes and systems involved that have to interact with each other.

At inConcert we not only provide the technology, but also the know-how to integrate all these components the know-how to integrate all these components into a solution aligned to your solution aligned to your business objectives.

Modeling, integration and
automation of business
processes

Because we trust in our technology and human team
we offer you the most complete Technical Support
plan in the market: all-inclusive, no time limits,
no incident limits, no additional costs and additional
costs and no surprises.