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Monetize every stage
of your customers
life cycle

Productos

From digital and traditional marketing to CRM, to case resolution and collections.
All touch points and all stages
of the customer journey. All-in-one.

From digital and traditional marketing,
through CRM, case resolution and collections.
All-in-one.

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Tecnología

Para implementar tu solución personalizada utilizamos nuestro propio portafolio de productos de software especializados que cubren todos los requerimientos de una operación omnicanal de alta demanda y además garantiza la coherencia tecnológica de tu operación.

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Your Solution.
Your Way.

  • inConcert Omnichannel Contact Center Suite - all digital channels, ACD, IVR, 100% voice, screen & text recording
  • inConcert WFM
  • inConcert Outbound Dialer
  • inConcert Speech / Text Analytics²
  • inConcert Agent Quality Management
  • inConcert HelpDesk Module
  • inConcert Virtual Assistant³
  • inConcert NLU ChatBot⁴
  • inConcert Sales and CRM Suite⁵
  • inConcert Marketing Automation Suite⁶
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Core

per month/agent¹

Concurrent Agents

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Pro

per month/agent¹

Concurrent Agents

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  • Pick any 2 modules
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Elite

per month/agent¹

Concurrent Agents

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  • Pick any 4 modules

¹Minimum 75 concurrent agents, 24-month term.

² Includes 2,000 hours. Additional hours are charged at US0.87 per hour.

³ Includes 3500 conversations. Additional conversations are charged at US0.16 cents per request.

⁴ Includes 30,000 conversations. Additional conversations charged at US0.05 per request.

⁵ Includes 15 additional users from the Marketing / Sales Teams plus 100,000 database contacts.

⁶ Includes 100,000 database contacts. Additional contacts charged at $125/m per 10,000 contacts

Frost & Sullivan
Frost & Sullivan highlights technological excellence

“inConcert incorporates technological advances, such as artificial intelligence, speech analytics and omni-channel capabilities, as well as exceptional professional services to support customers and deliver an excellent service experience. This has helped it differentiate itself in the competitive European CCaaS market.”

Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan

Frost & Sullivan
We have enhanced Contact Center operations for these global brands.
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