Monetize every stage
of your customers' life cycle
From digital and traditional marketing to CRM,
to case resolution and collections.
All touch points and all stages
of the customer journey. All-in-one.
From digital and traditional marketing, through CRM, case resolution and collections. All-in-one.
Discover the most comprehensive and fully integrated
omnichannel contact solution portfolio in the world
Add value to your customer journey at every touchpoint through chat, mail, phone and social-media. With inConcert you will sell more, deliver exceptional service and reduce operating costs.
Get to know the nine modules that make up a truly omnichannel contact platform, purposefully designed over 20 years to optimize your customer contacts and marketing, sales, service and collection processes.
Contact Center
Get all the tools and applications you need for the success of your contact center.
Marketing
Automation & CRM
Power, monetize and integrate marketing and sales processes.
Workforce Engagement
Optimize your workforce and improve your customers' experience.
Conversational Bot
Reduce costs and improve results with artificial intelligence.
Speech Analytics
Discover the richness hidden in your customers' words.
Conversational Bot
Reduce costs and improve results with artificial intelligence.
Contact Center
Get all the tools and applications you need for the success of your contact center.
Marketing
Automation & CRM
Power, monetize and integrate marketing and sales processes.
Workforce Engagement
Optimize your workforce and improve your customers' experience.
Speech Analytics
Discover the richness hidden in your customers' words.
Tecnología
Para implementar tu solución personalizada utilizamos nuestro propio portafolio de productos de software especializados que cubren todos los requerimientos de una operación omnicanal de alta demanda y además garantiza la coherencia tecnológica de tu operación.
View SolutionS
Frost & Sullivan
highlights technological excellence
“inConcert incorporates technological advances, such as artificial intelligence, speech analytics and omni-channel capabilities, as well as exceptional professional services to support customers and deliver an excellent service experience. This has helped it differentiate itself in the competitive European CCaaS market.”
Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan
We have enhanced Contact Center operations for these global brands.
