Monetize every stage
of your customers' life cycle
From digital and traditional marketing, through CRM,
case resolution and collections.
All touch points and all stages
of the customer journey. All-in-one.
From digital and traditional marketing, through CRM, case resolution and collections. All-in-one.
Discover the most complete omnichannel
all-in-one product portfolio
Add value to your customer journey at every touch point through chat, mail, phone, WhatsApp and others. With inConcert, sell more, provide better service and reduce operating costs.
Get to know the nine products that make up an omnichannel and modular platform designed to optimize your customer contacts and marketing, sales, service and collection processes.
inConcert Omnichannel Contact Center
Get all the tools and applications you need for the success of your contact center.
inConcert Marketing
Power, monetize and integrate marketing and sales processes.
inConcert CRM
Accelerate your pipeline, sell more and dynamize the relationship with your contacts and customers.
inConcert Help Desk
Provide excellent service at every point of contact with your customers.
inConcert Collections
Quickly transforms accounts receivable into actual revenue.
inConcert Workforce Management
Optimize your workforce and improve your customers' experience.
inConcert Omnichannel Bots
Reduce costs and improve results with artificial intelligence.
inConcert Speech Analytics
Discover the richness hidden in your customers' words.
inConcert Quality
Continuously improve management quality and operational performance.
inConcert Omnichannel Contact Center
Get all the tools and applications you need for the success of your contact center.
inConcert Marketing
Power, monetize and integrate marketing and sales processes.
inConcert CRM
Accelerate your pipeline, sell more and dynamize the relationship with your contacts and customers.
inConcert Help Desk
Provide excellent service at every point of contact with your customers.
inConcert Collections
Quickly transforms accounts receivable into actual revenue.
inConcert Workforce Management
Optimize your workforce and improve your customers' experience.
inConcert Omnichannel Bots
Reduce costs and improve results with artificial intelligence.
inConcert Speech Analytics
Discover the richness hidden in your customers' words.
inConcert Quality
Continuously improve management quality and operational performance.
Omni-channel software
for every stage of your customer journey
In B2B or B2C. In SMB or Enterprise. To make your business successful.
You always have to be ready to interact
through multiple channels and in an integrated way.
First you have to engage your prospects
in the most efficient way possible.
Once they are interested in what you are offering
you have to manage and close the sale.
Then you have to provide them with an excellent service,
solve their problems and build their loyalty.
If they take too long to pay, you have to manage
the collection quickly.
Technology
To implement your customized solution we use our own portfolio of specialized software products that cover all the requirements of a high-demand omnichannel operation and also guarantee the technological consistency of your operation.
VIEW PRODUCTSFrost & Sullivan highlights technological excellence
"inConcert incorporates technological advances, such as artificial intelligence, speech analytics and omni-channel capabilities, as well as exceptional professional services to support customers and deliver an excellent service experience. This has helped it differentiate itself in the competitive European CCaaS market."
Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan
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