Products
Monetize every stage
of your customers
life cycle
From digital and traditional marketing to CRM, to case resolution and collections.
All touch points and all stages
of the customer journey. All-in-one.
From digital and traditional marketing,
through CRM, case resolution and collections.
All-in-one.
Discover the most comprehensive and fully integrated
omnichannel contact solution portfolio in the world
Add value to your customer journey at every touchpoint through chat, mail, phone and social-media. With inConcert you will sell more, deliver exceptional service and reduce operating costs.
Get to know the nine modules that make up a truly omnichannel contact platform, purposefully designed over 20 years to optimize your customer contacts and marketing, sales, service and collection processes.
Contact Center
Get all the tools and applications you need for the success of your contact center.
Marketing
Automation & CRM
Power, monetize and integrate marketing and sales processes.
Workforce Engagement
Optimize your workforce and improve your customers' experience.
Conversational Bot
Reduce costs and improve results with artificial intelligence.
Speech Analytics
Discover the richness hidden in your customers' words.
Conversational Bot
Reduce costs and improve results with artificial intelligence.
Contact Center
Get all the tools and applications you need for the success of your contact center.
Marketing
Automation & CRM
Power, monetize and integrate marketing and sales processes.
Workforce Engagement
Optimize your workforce and improve your customers' experience.
Speech Analytics
Discover the richness hidden in your customers' words.
Tecnología
Para implementar tu solución personalizada utilizamos nuestro propio portafolio de productos de software especializados que cubren todos los requerimientos de una operación omnicanal de alta demanda y además garantiza la coherencia tecnológica de tu operación.
View SolutionSYour Solution.
Your Way.
- inConcert Omnichannel Contact Center Suite - all digital channels, ACD, IVR, 100% voice, screen & text recording
- inConcert WFM
- inConcert Outbound Dialer
- inConcert Speech / Text Analytics²
- inConcert Agent Quality Management
- inConcert HelpDesk Module
- inConcert Virtual Assistant³
- inConcert NLU ChatBot⁴
- inConcert Sales and CRM Suite⁵
- inConcert Marketing Automation Suite⁶
Core
per month/agent¹
Concurrent Agents
Pro
per month/agent¹
Concurrent Agents
- Pick any 2 modules
Elite
per month/agent¹
Concurrent Agents
- Pick any 4 modules
¹Minimum 75 concurrent agents, 24-month term.
² Includes 2,000 hours. Additional hours are charged at US0.87 per hour.
³ Includes 3500 conversations. Additional conversations are charged at US0.16 cents per request.
⁴ Includes 30,000 conversations. Additional conversations charged at US0.05 per request.
⁵ Includes 15 additional users from the Marketing / Sales Teams plus 100,000 database contacts.
⁶ Includes 100,000 database contacts. Additional contacts charged at $125/m per 10,000 contacts
Your Solution. Your way.
Per month/agent ¹ | Concurrent Agents
| inConcert Omnichannel Contact Center Suite |
|
|---|---|
| inConcert WFM | |
| inConcert Outbound Dialer | |
| inConcert Speech / Text Analytics² | |
| inConcert Agent Quality Management | |
| inConcert HelpDesk Module | |
| inConcert Virtual Assistant³ | |
| inConcert NLU ChatBot⁴ | |
| inConcert Sales and CRM Suite⁵ | |
| inConcert Marketing Automation Suite⁶ |
| inConcert Omnichannel Contact Center Suite |
|
|---|---|
| inConcert WFM | |
| inConcert Outbound Dialer | |
| inConcert Speech / Text Analytics² | |
| inConcert Agent Quality Management | |
| inConcert HelpDesk Module | Pick any 2 modules |
| inConcert Virtual Assistant³ | |
| inConcert NLU ChatBot⁴ | |
| inConcert Sales and CRM Suite⁵ | |
| inConcert Marketing Automation Suite⁶ |
| inConcert Omnichannel Contact Center Suite |
|
|---|---|
| inConcert WFM | |
| inConcert Outbound Dialer | |
| inConcert Speech / Text Analytics² | |
| inConcert Agent Quality Management | |
| inConcert HelpDesk Module | Pick any 4 modules |
| inConcert Virtual Assistant³ | |
| inConcert NLU ChatBot⁴ | |
| inConcert Sales and CRM Suite⁵ | |
| inConcert Marketing Automation Suite⁶ |
¹Minimum 75 concurrent agents, 24-month term.
² Includes 2,000 hours. Additional hours are charged at US0.87 per hour.
³ Includes 3500 conversations. Additional conversations are charged at US0.16 cents per request.
⁴ Includes 30,000 conversations. Additional conversations charged at US0.05 per request.
⁵ Includes 15 additional users from the Marketing / Sales Teams plus 100,000 database contacts.
⁶ Includes 100,000 database contacts. Additional contacts charged at $125/m per 10,000 contacts
Frost & Sullivan highlights technological excellence
“inConcert incorporates technological advances, such as artificial intelligence, speech analytics and omni-channel capabilities, as well as exceptional professional services to support customers and deliver an excellent service experience. This has helped it differentiate itself in the competitive European CCaaS market.”
Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan
