empresa

Company

We are leaders in
omnichannel software solutions

Empresa

Since 2001 we have been developing world-class software for contact centers,
marketing, sales and customer experience.

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About Us

Certifications

Certifications

Frost & Sullivan
How do we do it?

“inConcert maintains one of the best customer loyalty and satisfaction rates in the European market. After almost two decades operating in the industry, its first customers continue
to trust and choose the company. The most relevant reason
for this is inConcert’s customer-centric approach.
The company grows, innovates and evolves with
the idea of providing superior value to its clients.”

Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan

Frost & Sullivan
+27

countries in 4 continents with inConcert operations

+10B

interactions managed with inConcert

+35

new big accounts

+1K

active clients

+100K

active users

+27

countries in 4 continents
with inConcert operations

+35

nuevas
new big accounts

+10B

interactions managed with
inConcert

+100K

users

+1K

active clients

Making the future since 2001

2001

Creation of inConcert

2003

Leading the way
  • Worldwide pioneers in the exclusive use of full-IP technology in the contact center

2006

Expanding
  • EAI technology integrating data, business systems and processes in the contact center
  • Operations in Latin America
  • Offices in Mexico

2007

Multichannel
  • Multimedia Contact Center adds web chat and e-mail interactions to voice

2010

In the cloud
  • Cloud and multi-tenant technology development for virtual contact centers
  • Operations in Europe. Offices in Barcelona and Madrid

2012

4 continents
  • Operations in the Middle East and North Africa
  • Own hosting centers in the USA and Spain

2015

The omnichannel era
  • inConcert Omnichannel Contact Center natively integrates voice, digital and social channels
  • Offices in Lima

2017

Intelligent Software
  • Incorporation of artificial intelligence, cognitive bots and virtual assistants
  • First version of inConcert Workforce Management and inConcert Quality
  • First version of inConcert Marketing
  • Offices in Bogotá

2019

All-in-one
  • First versions of inConcert Help Desk, inConcert Speech Analytics and inConcert CRM
  • Offices in Costa Rica

2021

Consolidated leadership
  • Incorporation of WebRTC support
  • inConcert joins Frost & Sullivan Radar in CCaaS in Europe
  • First version of inConcert Collections

2022

New drive
  • Investment of the Linzor international fund to accelerate the company’s growth on a global scale
Making the future since 2001
Making the future since 2001

20 years ago, we set ourselves the challenge of creating an innovative, full-IP platform for multimedia contact centers
that would easily integrate with other systems
with the aim of maximizing the customer life cycle value.

Over the years, we have continued to innovate, improve our
technology and expand our portfolio, which has earned us
recognition and technology leadership awards.

Diamante

Because of our pioneering vision, we have often been
told that “we have made history” in the industry.
But we prefer to think that “we have made the
future”, and we continue to do so.