We are leaders in
omnichannel software solutions
Since 2001 we have been developing world-class software for contact centers,
marketing, sales and customer experience.
What do we do?
Since 2001, we have been developing solutions to help companies across all industries to optimize the way that they engage with their customers, delivering a positive impact in the contact center and across all the marketing, sales, customer service and collections functions.
We support our customers with professional services, 24/7/365 follow-the-sun helpdesk services and best in class business consulting. We deliver turnkey solutions that reduce operational costs, improve customer service processes and deliver an excellent end-user experience.
years of global
experience
developing customer
contact solutions
countries, 4 continents
with inConcert
operations
annual
interactions managed on
the inConcert cloud platform
How do we do it?
"inConcert maintains one of the best customer loyalty and satisfaction rates in the European market.
After almost two decades operating in the industry, its first customers continue to trust and choose the company.
The most relevant reason for this is inConcert's customer-centric approach. The company grows, innovates and evolves with the idea of providing superior value to its clients."
Federico Teveles | Research Analyst
Information and Communications Technologies,
Frost & Sullivan
A bit of history...
In 2001, with the objective of maximizing the value of the
customer life cycle, we set ourselves the challenge of creating a leading-edge platform for
multimedia contact centers, innovative, full-ip and easily integrated with legacy systems.
Over the years, we continue to innovate, improve our technology and
expand our cloud-based portfolio, earning us worldwide industry recognition and technology
leadership awards.
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Global reach,
Local presence
Customers in 27 countries and 4 continents have allowed
us to achieve a leadership position in the contact center, marketing, sales and customer service technology sector.
At the same time, at inConcert we have strived to be close
to our users and keep communication channels open so that they can easily access and talk directly with our decision makers.
