Company
We are leaders in
omnichannel software solutions
Since 2001 we have been developing world-class software for contact centers,
marketing, sales and customer experience.
About Us
At inConcert we develop solutions that improve the customer experience. Out cutting-edge technology enhanced with Artificial Intelligence is designed to optimize the productivity of contact centers.
Among the products we offer is a complete omnichannel suite with Artificial Intelligence that integrates different channels (Voice, Chat, E-mail, Social Networks, Webform, Video Call, WhatsApp), Conversational Bots, Speech Analytics, Workforce Engagement solutions and Marketing Automation & CRM.
In addition, we have a great technical and integration capacity with systems, CRM or back office applications, which means we can develop 360º solutions for companies in the BPO, Banking, Insurance, Telecommunications, Retail or Utilities sectors.
For 22 years we have been helping companies manage their relationship with their customers through any channel, turning each interaction into a business opportunity.
countries in 4 continents with inConcert operations
new big accounts
interactions managed with inConcert
users
active clients
How do we do it?
“inConcert maintains one of the best customer loyalty and satisfaction rates in the European market. After almost two decades operating in the industry, its first customers continue to trust and choose the company. The most relevant reason for this is inConcert’s customer-centric approach. The company grows, innovates and evolves with the idea of providing superior value to its clients.”
Federico Teveles | Research Analyst
Information and Communications Technologies
Frost & Sullivan
Making the future since 2001
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2001 Creation of inConcert |
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2003 Leading the way
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2006 Expanding
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2007 Multichannel
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2010 In the cloud
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2012 4 continents
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2015 The omnichannel era
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2017 Intelligent Software
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2019 All-in-one
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2021 Consolidated leadership
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2022 New drive
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Making the future since 2001
20 years ago, we set ourselves the challenge of creating an innovative, full-IP platform for multimedia contact centers that would easily integrate with other systems with the aim of maximizing the customer life cycle value.
Over the years, we have continued to innovate, improve our technology and expand our portfolio, which has earned us recognition and technology leadership awards.
Because of our pioneering vision, we have often been told that “we have made history” in the industry. But we prefer to think that “we have made the future”, and we continue to do so.
