company

We are leaders in
omnichannel software solutions

Since 2001 we have been developing world-class software for contact centers,
marketing, sales and customer experience.

What do we do?

Since 2001, we have been developing solutions to help companies across all industries to optimize the way that they engage with their customers, delivering a positive impact in the contact center and across all the marketing, sales, customer service and collections functions.

We support our customers with professional services, 24/7/365 follow-the-sun helpdesk services and best in class business consulting. We deliver turnkey solutions that reduce operational costs, improve customer service processes and deliver an excellent end-user experience.

20

years of global
experience
developing customer
contact solutions

27

countries, 4 continents
with inConcert
operations

8B

annual
interactions managed on
the inConcert cloud platform

How do we do it?

"inConcert maintains one of the best customer loyalty and satisfaction rates in the European market.

After almost two decades operating in the industry, its first customers continue to trust and choose the company.

The most relevant reason for this is inConcert's customer-centric approach. The company grows, innovates and evolves with the idea of providing superior value to its clients."

Federico Teveles | Research Analyst
Information and Communications Technologies,
Frost & Sullivan

Frost Sullivan

A bit of history...

In 2001, with the objective of maximizing the value of the
customer life cycle, we set ourselves the challenge of creating a leading-edge platform for
multimedia contact centers, innovative, full-ip and easily integrated with legacy systems.


Over the years, we continue to innovate, improve our technology and
expand our cloud-based portfolio, earning us worldwide industry recognition and technology
leadership awards.

2002 2002
  • inConcert Development
2003 2003
  • Worldwide pioneer in the exclusive use of full-IP technology
    in the contact center
2006 2006
  • EAI technology for integrating the contact center with data,
    business systems and processes
  • Latin American operations
  • Mexico Offices
2007 2007
  • Multimedia Contact Center adds web chat interactions and
    e-mail to voice
2010 2010
  • Cloud and multi-tenant technology development for
    virtual contact centers
  • Operations in Europe. Offices in Barcelona and Madrid
2012 2012
  • Operations in the Middle East and North Africa
  • Own hosting centers in USA and Spain
2015 2015
  • inConcert Omnichannel Contact Center natively integrates voice,
    digital and social channels
  • Lima Offices
2017 2017
  • Incorporation of artificial intelligence, cognitive bots, and virtual assistants.
  • Bogotá Offices
  • First release of inConcert Workforce Management and inConcert Quality
  • First version of inConcert Marketing
2019 2019
  • First versions of inConcert Help Desk, inConcert Speech
    Analytics and inConcert CRM
  • Costa Rica Offices
2021 2021
  • Addition of WebRTC support
  • inConcert joins Frost & Sullivan Radar in CCaaS in Europe
  • First version of inConcert Collections

Global reach,
Local presence

Customers in 27 countries and 4 continents have allowed
us to achieve a leadership position in the contact center, marketing, sales and customer service technology sector.

At the same time, at inConcert we have strived to be close
to our users and keep communication channels open so that they can easily access and talk directly with our decision makers.

Alcance global