Technical Support

Access the "all-inclusive" technical support plan,
24 x 7 x 365, the most complete in the industry.

Let's Talk More information

Technical Support

Access the "all-inclusive" technical support plan,
24 x 7 x 365,
the most complete in the industry.

Let's Talk More information

We are there
when you need us

We know you have better things to do than call us, so
we assume that if you do, it's because you really need us.
For this same reason we also don't outsource support services.
This guarantees that every inConcert support engineer has a deep understanding of the technology and how to solve your
problems as quickly as possible.

The treatment, diagnosis and resolution of incidents
follow the guidelines of a process that has been enriched with knowledge accumulated over more than twenty years of experience and that we
continually strive to improve.

A single support plan:
all-inclusive

Because we trust in our technology and human team,
we offer you the most complete Technical Support plan
in the market: all inclusive, no time limits, no incident limits,
no additional costs and no surprises.

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Preventive monitoring

Even the best organizations cannot avoid unforeseen
events. That's why we help you maintain the continuity of
your operation with our remote monitoring service. We set up
alarms on your system that notify our technical staff when
anomalies are detected, so we can intervene before they
seriously affect your operation.


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Upgrades and improvements

As an additional value to inConcert Service Desk we include,
at no additional cost, the updates and improvements
that we constantly make to our software, the operational
retraining to your internal trainers, access to our knowledge
base with documentation, user manuals, technical guides
and on-line courses.

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