inConcert joins the Spanish Association of Experts in Customer Relations (AEERC)

The company confirms its membership in the Asociación Española de Expertos en la Relación con Clientes (AEERC). This alliance represents another step in inConcert's ongoing commitment to improving customer experience (CX) and generating long-lasting quality relationships between companies and consumers in the region.

Paolo Boni, CEO of inConcert Holdings, expressed his satisfaction at joining the AEERC: "This association with the AEERC not only reinforces our leadership position in the sector, but also opens new opportunities to collaborate and share knowledge with other experts from the industry. At inConcert, we firmly believe in the transformative power of technology in customer-business interactions, and we are excited by the synergies and advancements that will arise from our participation in the association."

For her part, María Luisa Merino, Manager of the Spanish Association of Experts in Customer Relations, added: “At the AEERC we are delighted with the entry of inConcert, thus joining the more than 200 companies that make up the reference association in Relationship with Clients in Spain. As technological leaders, inConcert will undoubtedly provide a very important and innovative vision and will help us enrich the market with valuable content and actions. In this sense, we are especially grateful for their support to the industry as sponsors of the 3rd edition of the Contact Center Congress to be held in February.”

inConcert's all-in-one suite integrates technological solutions from Contact Center, Marketing Automation & CRM, Speech Analytics, Virtual Agents and Workforce Engagement to offer valuable and measurable experiences that strengthen the connection between companies and people. This strategic combination of data and technology positions the company as a complete business partner, offering all the channels and functionalities necessary to achieve the most ambitious business objectives.

With this new membership in the AEERC, the company not only reinforces its position as a leader in the technological field, but it is also committed to continuing to contribute significantly to the progress of the industry, its clients and its strategic partners.