Ibermática and inConcert prepare online workshop on Omnichannel Bots

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Andrea Gómez
May 14, 2021

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Next Thursday, May 20, the workshop "Omnichannel Bots - AI and Cloud to optimize service, processes and costs", organized by Ibermática with the participation of inConcert, will be held.

More and more organizations are incorporating bots and virtual assistants to interact with their audiences, optimizing processes, improving satisfaction and reducing costs. But how do you plan and integrate them into your organization?

Ibermática, partner of inConcert in Spain, organizes the online workshop "Omnichannel Bots - AI and Cloud to optimize attention, processes and costs". From inConcert we will participate telling our experience in the implementation of chatbots and cognitive portals in the contact center.