Retailing has changed significantly in the past few years with online purchasing assuming an increasingly important role. The principal challenge now is to maintain constant contact with buyers. Retailers making a difference are learning to continuously interact with consumers on any medium in any location as if customers were actually in the store.

inConcert solutions for retailers have helped many companies sell more while differentiating themselves from the competition, offering customers a multi-channel experience that unifies communication and service strategies throughout the purchasing cycle.


  • Get a panoramic view of your customers.

    Talk to customers on the channel they prefer, maintaining communication no matter the medium. With i6 you can provide a superb customer experience through a single screen that unifies chat, phone calls and messages, and also consolidates available customer information.

  • Put business intelligence into the hands of your sales professionals.

    inConcert puts all of the information necessary to sell more and provide better service into the hands of your sales and customer service agents. Our solutions open access to data stored on your systems, such as previous purchases, personal preferences, payment methods and more, all on the same screen agents use to talk or chat with customers.

  • Connect the best agent with the customer.

    Ensure that every interaction is handled by the most appropriate agent available, as well as according to the customer’s individual characteristics. Repeat new customers, and customers that are coming back can be sent to distinct agents based on differences in agents’ abilities. Now you can execute on specific strategies determined by the customer’s profile.

  • Get in contact with customers.

    Proactively contact customers. Notify them of special store hours, such as during the Christmas season. Deploy special promotional campaigns and product offerings. Inform them of seasonal offers, new product lines and product news.

  • Open your store 24 hours a day, 365 days per year.

    inConcert self-service options let you serve customers at any time without the need for live contact with an agent. Customers can register for loyalty programs, check account balances, or product availability, and even make purchases.

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Mexico: +52 (55) 1164 7544
Uruguay: +598 (2) 716 6644
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International: +1(210) 247 5116