Educational institutions have a special interest in maintaining excellent communications with students and their families in order to build lasting relationships throughout students’ academic and professional careers.

inConcert’s proven specialty tools for educational organizations help establish communication ties with students and their parents so students have a better academic experience while, at the same time, reducing operational costs and maximizing resources.


  • Multi-channel experience.

    Students have a diversity of media preferences for communicating their needs. Give them the possibility to contact your institution via their preferred channels whether it’s to sign up for a course using your IVR, chat live with your admissions office, or seek job opportunities by sending you an SMS.

  • Self-service.

    Allow students to access their academic histories, exam results and future course dates automatically, all day, every day of the year and without the need to wait in line. Make registration easier using dynamic IVR applications that adapt to each student’s profile and automate the process of requesting school certifications and scholarship status.

  • Engage proactively with students.

    inConcert lets you engage proactively with students via the broadcasting or sending of personalized messages including evaluation results, payment deadlines, activity schedules, examination dates and calendars, and scholarship documentation deadlines. You eliminate the need to hire extra personnel during peak school year interaction times.

  • Record and monitor interactions.

    Improve your contact center’s services and interactions with students by monitoring conversations in real time. Record audio and agent on-screen interactions for every call, making it easier to detect opportunities for improving your processes and to have a backup of what was agreed with students and their families.

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