Get Business Intelligence

The data you need for a more profitable operation.

Get Business Intelligence

Get Business Intelligence

The data you need for a more profitable operation.

Get Business Intelligence

The keys to growing your business lie in your contact center's own conversations. If you're a good listener, they'll tell you how you
can sell more, whether your agents need training and much more information to make your operation more productive
and profitable operation, and more satisfied and loyal customers.

Extract unstructured data

Gain insight into your business by analyzing the unstructured data hidden in interactions. inConcert Speech Analytics applies artificial intelligence and sophisticated search algorithms to analyze conversations and interpret intentions and emotions. You don't need to increase staff to process this information: this technology analyzes 100% of calls and chats to draw conclusions practically, quickly and automatically.

Extract unstructured data
Visualize the indicators in a new dimension

Visualize the indicators in
a new dimension

Access rich dashboards to visualize your contact center metrics. Complement volumetrics, talk time and other conventional metrics with emerging trends and qualitative information from interactions. Discover unknown relationships between topics, emerging trends, customer information and staff skills.

Activity Map

Unravel the hidden links that can drive your sales and customer service strategies. inConcert Speech Analytics correlates the reason your customer was contacted with the performance of your customer service.

Activity Map

Related article

Find out what you can achieve with this technology in our blog.

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