Build trusting relationships by giving a human touch to important contacts. Get more sales, personalize your customer experience and provide more efficient contact center support by incorporating video calls.
WebRTC and omnichannel video
The video contact center solution is full WebRTC and can be used in any browser, from any device. It is natively integrated with the other channels of inConcert Omnichannel Contact Center channels, allowing you to have unified monitoring, history and context. In addition, you can easily integrate with your website or landing pages.
Place a video call button directly on your web pages, in your mobile application or even on a totem pole. This way, with just one click, your customers can video-chat with an agent.
Attract and engage your customers in a faster and more agile way, with link-to-video call. Send them a link via WhatsApp, email or any other channel so that, with just a click, they can enter the video call.
Encourage first-call resolution, get more sales and reduce time-to-call with chat-to-video call. Empower agents so that, at any time during the course of a digital interaction, they can quickly transform it into a video call.