Voice and video
contact center
Make your customers happy with personalized,
meaningful and efficient interactions.
Build trusted relationships, increase your sales, reduce costs and improve your customers' experience with a WebRTC
platform for voice and video calls, powered by advanced distribution, recording and management features.
Inbound
Manage your inbound voice interactions in a simple way and guarantee the best experience for your customers. Access powerful distribution and routing tools, voicemails, omnichannel blending and CTI integration, which adapt the voice care system to the needs of your operating environment and business variables.
Servicio sin esperas
Reduce time in line and improve your customer's experience by announcing the estimated waiting time and their place in the queue. Plus, give them the ability to leave a voicemail message or ask you to call them back, instead of waiting for an agent.
Do you have questions or concerns?
Arrange a consultation session with an expert and find out
how inConcert can help your company.
Call-back
Surprise your contacts and improve their satisfaction. If there are no agents available and a customer abandons the call before being answered, inConcert captures their phone number and automatically calls them back as soon as an agent is available.
Reporting
Get a complete view of the operation and results of each campaign and channel with a comprehensive set of pre-designed reports. Or if you prefer, customize your own reports and integrate the information into the backend for comprehensive business analysis.
Related article
Learn more about what you can achieve with this technology in our blog.
The power of video calls in the contact center
Read more