SMS

The most cost-effective and universal channel to contact consumers.

SMS

SMS

The most cost-effective and universal channel to contact consumers.

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Reach your customers effectively, economically and reliably with proactive and automatic text messages, managed from the same platform with which you serve the rest of the channels.

Massify your reach

Expand the universe of potential recipients of your messages, adding SMS messaging to your other communication channels. Send proactive and automated messages with promotions, news and calls to action to segmented audiences.

Masifica tu alcance
Más contactos a menor coste

More contacts at lower cost

Send mass mailings on any topic and also individual mailings, in a personalized way and at a low cost. With inConcert you can carry out automated surveys, marketing campaigns, advertising, collection management and payment reminders, as well as send notifications that add value to your customers.

Gain in efficiency and safety

Improves first contact resolution and simplifies the service, carrying out transactional attention processes from the text message itself. Access to an efficient, secure and economical method of identity verification via SMS.

Gain in efficiency and safety
Integración omnicanal

Omni-channel integration

Incorporate SMS, both in inbound and outbound campaigns, into your omnichannel service and support strategy. Integrate SMS messages to your company's other channels, providing a unified and consistent experience to your customers, from all points of contact.

Automates care

Efficiently and automatically process messages with AI-powered chatbots, available 24/7. In addition, increase your team's productivity and reduce response times by using "canned" messages, automatic responses and spell check.

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Automatiza la atención
Distribución y colaboración

Distribution and collaboration

inConcert coordinates the distribution of incoming messages in real time, intelligently and according to the rules you have configured. The operator receives the SMS together with the history of interactions and the necessary data for a personalized service. You can also easily transfer the SMS to other operators, escalate it or attach notes and comments.

Supervision and coaching

inConcert's powerful monitoring and coaching functionalities are applied to SMS processing. Visualize with real-time dashboards and graphs the management of agents, monitor the waiting contacts assigned to each operator and support and coach your staff in a collaborative way.

Supervisión y coaching