Simplify the management of your contact center with a potent web-based tool that lets you administer your entire platform from a single interface.

  • Complete management capabilities from a single tool.
  • Multiple users and multi-channel campaigns.
  • Outbound campaigns.
  • Virtual Contact Centers.
  • Total management capabilities from a single tool.

    inConcert’s integrated tool for managing users and campaigns lets you configure dialer rules, import contacts, monitor the system and access reports and recordings--among many other administrative functions—all from a web interface with multi-lingual capabilities.

  • Manage multiple users and multi-channel campaigns.

    With inConcert Allegro Administrator you manage your users’ roles, profiles, skills, work groups and access permissions. From the same screen, you configure campaigns, including scheduling, service metrics, voice mail overflow, audio messages, communication channels, and ACD behavior among other operative parameters.

  • Manage outbound campaigns.

    Manage outbound campaigns more efficiently using advanced administrative functions for contact management and dialer configuration. Easily import contacts and generate segmented dialer lists applying a diversity of filtered criteria with inConcert Allegro Administrator. The same tool also lets you configure sophisticated dialer rules.

  • Virtual Contact Centers.

    If you operate multiple contact centers, inConcert Allegro Administrator lets you create, configure and manage virtual contact centers that are totally autonomous and secure, using a multi-tenant platform.


Datasheet inConcert Allegro

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