Automation and Service

Speed up your management and eliminate inefficiencies.

Automation and Service

Automation and Service

Speed up your management and eliminate inefficiencies.

automatizacion-autoservicio

Save time and operational costs and gain accuracy by automating management and service management and service processes.

Integration with third parties

Resolving an incident involves the joint work of several areas of a company, and even with external operators.

With inConcert Help Desk, integrate your platform with your own or third-party systems and create automated workflows in all management processes, within your company or with your suppliers.

Integration with third parties
Automate resolution

Automate resolution

To avoid manual errors when resolving a case, inConcert Help Desk provides you with powerful functionalities that guarantee efficient management.

It automates flow autocorrections (for example, if an incorrect priority is assigned), triggers notifications to agents and supervisors when the condition of a ticket changes, and automatically notifies the customer when an action is required on their part.

And also the customer
care

Automate messages and notifications to let the customer know exactly the status of their case every time there is a breakthrough in handling.

Define canned responses to answer frequent queries and create predefined communication flows that adapt to your processes.

And also the customer care

Do you have doubts, questions or want a demo?

Accelerate your management and eliminate inefficiencies.

More information
Automated ticket

Automated
ticket

Automatically detect ticket closure based on the attribute you define.

For example, based on the subject of an email, on the completion of a ticket field or if you detect that the customer responds with a "thank you".

At the same time, you can configure ticket reopening conditions for cases that were not resolved effectively.

Self-management and knowledge portals

Improve service to your customers and reduce costs by easily designing customized knowledge portals for self-management, both on PC and mobile devices through apps.

Show them useful solutions to their problems so they can solve them without having to talk to an agent.

Self-management and knowledge portals
Artificial Intelligence at the service of the experience

Artificial Intelligence
at the service of the experience

Take customer service to a new level with omnichannel chatbots and AI-powered virtual assistants.

Provide 24/7 support without having to expand your agent staff. With inConcert Speech Analytics, leverage intelligent analysis of interactions to detect issues and deviations from policy compliance.

Related article

Learn more about what you can achieve with this technology in our blog.

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Automations in Helpdesk: How they work and why they are key to customer service

Read more