On May 21 and 22, the National Award for Excellence in the Customer Interaction industry was presented during the Customer Experience Congress in the city of Asuncion, Paraguay. There we were awarded, hand in hand with E-Service, with the "Gold" award in the category "Best Multichannel Strategy", for the implementation carried out in the contact center of Atlas Bank.
This implementation involved the digital transformation and definition of omnichannel strategies for the CAC, Telemarketing and Collections areas, including inbound and outbound voice, mail, chat, Facebook and Twitter interactions.
The National Award for Excellence in Customer Interactions is an award given annually to companies in all sectors of the economy with customer interaction processes, which, through the implementation of projects, contribute to the success of companies by boosting company-customer relations.
The event is attended by process outsourcing companies, contact and call centers, in-house call centers, customer service, sales and collections areas, and companies from all economic sectors that interact with customers.
More than 600 attendees participated in the Customer Experience to discuss the present and future of Customer Service in Paraguay and the region, with the participation of 20 speakers, national and international experts in the sector.