inConcert is included in Frost & Sullivan's "Frost Radar" as one of the top contact center solutions in Europe

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Julio Guridi
April 27, 2021

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International consulting firm Frost & Sullivan included inConcert in its Frost Radar™ 2020, a study highlighting the top Contact Center as a Service companies in Europe.

International consulting firm Frost & Sullivan included inConcert in its Frost Radar™ 2020, a study highlighting the top Contact Center as a Service companies in Europe.

After analyzing more than 150 companies in the sector according to various parameters linked to technological innovation and growth, Frost & Sullivan selected 19 companies, including inConcert, one of the best positioned on the innovation radar.

This recognition ratifies inConcert as a leader in technology solutions in the industry. In December 2020 inConcert received the Enabling Technology Leadership Award from Frost & Sullivan, having been awarded for excellence in best practices also in 2016 and 2017.

In its 2020 radar, Frost & Sullivan highlights the market share achieved by inConcert in Spain and its differential by offering professional services in consulting, management and mentoring.

"inConcert's excellent post-sales customer service through training, business consulting, professional services, and 24/7 customer support gives it an additional advantage in the CCaaS market" explained Fernando Teveles, CX Research Analyst at Forst & Sullivan. "inConcert performs the entire solution delivery process, from analysis, customization, implementation and onboarding to training and support, all on its own by working alongside clients. Overall, its high-quality solutions and deep customer focus have helped it expand into diverse industries and markets around the world."

Michael DeSalles, Principal Analyst at Frost & Sullivan, said: "inConcert is a success story in the CX space, offering an end-to-end contact solution that helps companies improve their marketing, sales and customer service processes, reduce costs and streamline operations".

Ernesto Puñales, CEO and founder of inConcert, said: "We are honored by this recognition from Frost & Sullivan, which is a testament to the efforts of a talented team of professionals, their commitment to quality and a significant investment in research and development, which consolidates an innovative vision of the relationship between companies and consumers".