Business Intelligence

The analytics of your operation
taken to a new level.

Business Intelligence

Business Intelligence

The analytics of your operation
taken to a new level.

inteligencia-de-negocio

Create customized views of the most important indicators for your operation. Create easy-to-understand dashboards
that generate value at all levels of the organization.

Simulation

Create scenarios based on the ideal headcount, and contrast them with the current schedule.

Compare different forecasts with different shift proposals, and know the results of service levels, service levels, and agent activity rate in a statistical summary based on historical information, by line of business on a weekly and daily basis.

Simulation
Indicators

Indicators

Define the indicators you want to track.
With the built-in library of functions work out basic mathematical operations, add conditionals, perform operations between indicators represented in different units, and explore different options for representing the data.

Dashboards panels

Create dashboards by service, service group, indicator types, agent supervisors, custom agent groups, and more. Share your own configuration with other profiles.

View data whenever you need it with automatic synchronization of information through native integration with OCC.

Dashboards panels

Do you have doubts, questions or want a demo?

Find out how to get more leads, better quality
and at a lower cost.

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Automation of tasks

Automation of tasks

Schedule date and frequency of user synchronization and historical data of interactions and actual agent status.

Schedule the creation of automatic forecasts for the time range you want, and re-forecast as often as you need with just one recurring task.

Integrations

Through semi-custom connections, extract data to reflect in other tools in your company y envía datos a and send data to inConcert WFM to update historical data.

Upload historical interaction data and actual agent statuses through text files.

Integrations

Related article

Learn more about what you can achieve with this technology in our blog.

ic-articulo-blog ic-articulo-blog ic-articulo-blog
The analysis of information
in the WFM process

Read more