Make your operation profitable by making your processes more efficient and optimizing costs. Analyze where you can streamline your customer service and resolution processes, so that your agents can solve more cases or achieve more sales in less time.
Reduce service times
and raise your service levels
inConcert Speech Analytics helps you reduce service and management times by detecting inefficiencies in your organization's processes. This analysis allows you to reduce the number of escalations and transfers of interactions, promoting first contact resolution and reducing the Mean Time of Operation.
Improve the training
of your agents
Design customized training plans for your agents, based on the analysis of their conversations. Analyze the strengths and weaknesses of each one to carry out specific training. In this way, reduce staff training time and costs.
Continuous process improvement
Quickly evaluate how the changes you make in your company impact your operations, products or services. Analyze if your work processes are efficient and if agents receive adequate training to reach their maximum performance level and provide quality service.