More productivity
in your team

Monetize your operation by making your efficient processes and optimizing costs.

More productivity in your team

More productivity
in your team

Monetize your operation by making your efficient processes and optimizing costs.

More productivity in your team

Make your operation profitable by making your processes more efficient and optimizing costs. Analyze where you can streamline your customer service and resolution processes, so that your agents can solve more cases or achieve more sales in less time.

Reduce service times
and raise your service levels

inConcert Speech Analytics helps you reduce service and management times by detecting inefficiencies in your organization's processes. This analysis allows you to reduce the number of escalations and transfers of interactions, promoting first contact resolution and reducing the Mean Time of Operation.

Reduce service times and raise your service levels
Improve the training of your agents

Improve the training
of your agents

Design customized training plans for your agents, based on the analysis of their conversations. Analyze the strengths and weaknesses of each one to carry out specific training. In this way, reduce staff training time and costs.

Continuous process improvement

Quickly evaluate how the changes you make in your company impact your operations, products or services. Analyze if your work processes are efficient and if agents receive adequate training to reach their maximum performance level and provide quality service.

Continuous process improvement

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