Web App Designer

An application designer integrated to your contact center.

Web App Designer

Web App Designer

An application designer integrated to your contact center.

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Design the applications you need to integrate to your contact platform to manage customer service, sales, collections, surveys, reservations or whatever your business requires.

Management applications adapted to your business

Easily develop from simple forms to complex custom web applications, with a powerful design tool, without the need to write programming code. Implement functionalities such as data capture, order entry, lead generation, sales and collections, among many others.

Aplicaciones de gestión adaptadas a tu negocio
Consolidation of multiple applications

Consolidation of multiple applications

If your agents use several applications, you can improve productivity by consolidating them into a single application. This simplifies management, minimizes errors, and reduces the time associated with continually switching applications.

Integration with your contact center

Applications designed with the Web App Designer are automatically integrated with the rest of the inConcert functionalities. This allows them to be linked with the IVR and with inbound and outbound campaigns, so that the agent can view the contact's data when an interaction is transferred to him/her.

Integración con tu centro de contacto
Guiones de diálogo

Dialog scripts

Create dynamic dialog scripts that are responsive to the answers your customers provide. These scripts reduce training time and increase your agents' productivity by guiding them step-by-step to a quick resolution of the interaction.

Integration with data and business processes

Web App Designer's native integration with inConcert Omnichannel Contact Center allows you to access and update data residing in various information systems, inside and outside the organization, either through messaging exchange, web services, database and other mechanisms.

Integración con datos y procesos de negocio
Be independent

Be independent

In addition to the design tool, inConcert provides you with training so you can develop your applications and modify them whenever you need, without depending on third parties. But if you prefer, our team of engineers is in charge of creating highly customized applications to streamline your service and business processes.