Access powerful web tools to design your apps, IVRs, bots and chats, natively integrated to the omnichannel contact platform.
Bot & IVR builder
Simplify the creation of IVRs, conversational bots and automation flows with inConcert's drag-and-drop tool. Gain autonomy by modifying these systems in real time, always maintaining service availability and without the need to write code.
Web App Designer
Build your own business applications and consolidate them on a single screen, integrated with the contact center. Create from simple web forms to complex management systems to improve customer service, boost your sales, improve your collections and solve any type of process your company requires.
Design your chat windows, fully adapted to the aesthetics of your brand. Create customized login forms, pre-attention and post-chat surveys, configure triggers to display your chat windows automatically and define automatic welcome, end, after hours or waiting for available agent messages.