Successfully manage your contact center operation by accessing productivity indicators and all the information you need,
in dashboards and customized reports.
for your contact center
Access quickly and in a unified way to all the performance data of your contact center, in configurable reports. Analyze the most relevant indicators to make strategic decisions, reduce operating times, increase productivity and meet established service levels.
Diagnose operational problems, track results and take actions to optimize management by accessing customized historical reports. Configure the automated and periodic sending of reports to different users in your company, or to send to your clients if you provide services as a BPO.
Detect opportunities to improve your operation at the exact moment, taking immediate action on your inbound and outbound campaigns, thanks to inConcert's analytics dashboards. In a single tool, consolidate real-time data processing with monitoring and configuration capabilities.
Meticulously monitor the most important operational metrics through comprehensive charts and dashboards that give you deep and broad visibility into what's happening in your operation. Quickly link operational problems to corrective actions that resolve them.
Access a complete alarm and notification configuration mechanism, so you know at all times whether your operation is within your target service and productivity levels.
Panoramic view and customized views
Choose how you want to visualize your data: in an integrated way or focusing on the most relevant indicators to your operation. inConcert provides you with panoramic panels with the metrics of your inbound and outbound campaigns, as well as customized views by applying filters and selecting favorite campaigns.
Integration with business data
As an integrated technology solution, inConcert provides you with information that spans all areas of the contact center. Get complete visibility of your business by combining operational data, telephony and digital interactions with management applications, such as CRM, collections or sales.