Ticket management
simpler

Exceed your customers' expectations
with a more agile and efficient service.

Ticket management

Ticket management simpler

Exceed your customers' expectations with a more agile and efficient service.

Gestion de tickets

Ensure dynamic and simple case resolution. inConcert provides a collaborative and multilingual environment
to resolve incidents quickly and efficiently.

Keep an eye on
all cases

Track every incident in a single omnichannel platform, from creation to resolution.

inConcert Help Desk has all the functionality to convert queries into tickets and then assign, classify, prioritize, escalate and merge them.

Keep an eye on all cases
Unified and omnichannel management

Unified and omnichannel management

Receive cases from multiple channels in the same inbox, unifying resolution processes with communication to the customer.

Access the complete history of interactions, regardless of the channel, to provide personalized attention.

Portals and knowledge bases

Empower your agents and customers with customized knowledge bases, integrated to the platform: create content, organize it, categorize it and make it available to both your customers and operators.

In turn, feed these portals in real time with information regarding new cases.

Portals and knowledge bases

Do you have doubts, questions or want a demonstration?

Exceed your customers' expectations with a more agile and efficient service.

More information
Service Levels

Service Levels

Define your SLAs and response times, assigning them automatically for each case.

To ensure compliance, set up automatic notifications to agents or supervisors before, on or after the assigned deadline.

Shared and associated tickets

Assign shared tickets between different agents and teams, without losing visibility of the progress made.

Link tickets on similar cases for comprehensive follow-up and consistent responses.

Shared and associated tickets
Automations

Automations

inConcert Help Desk gives you access to a host of automations to speed up your resolution processes and communication with customers. Automate repetitive actions linked to each type of ticket with a single click.

Easily configure prioritization, categorization and distribution rules, assigning SLA policies and triggering responses or notifications when tickets are created, closed or change condition.

Customize your
Help Desk

Customize ticket statuses and fields to adapt the platform to your management needs.

Integrate your Help Desk with other information systems and ERPs to facilitate management involving other areas of the company or even third parties. Create customized applications to carry out your unique processes.

Customize your Help Desk

Related article

Learn more about what you can achieve with this technology in our blog.

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Automations in Helpdesk: How they work and why they are key to customer service

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