Systems Integration

Everything you need to keep your operation running, on a single platform.

Systems Integration

Systems Integration

Everything you need to keep your operation running, on a single platform.

Integration with systems

A Help Desk system should not be considered an island. To get the most out of it, inConcert Help Desk integrates natively with inConcert Omnichannel Contact Center, leveraging the different tools and functionalities of our portfolio and other systems and applications.

Quality and Speech Analytics

Ensure quality throughout your customer journey with inConcert Quality and inConcert Speech Analytics.

Access powerful auditing tools and intelligent analysis of interactions to quickly detect deviations from service standards to help you identify how to improve service and make it more profitable.

Quality and Speech Analytics
Workforce Management

Workforce
Management

A large part of your contact center's profitability is based on taking care of your most valuable (and costly) resource: your team of agents.

Integrate inConcert Help Desk with inConcert Workforce Management to achieve the perfect balance between the volume of interactions to be handled and the number of agents available, without penalizing the customer experience.

Integration with other systems and applications

Consolidates multiple applications on a single screen to facilitate the agent's work and centralize data.

Integration with other systems and applications

Related article

Learn more about what you can achieve with this technology in our blog.

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Automations in Helpdesk: How they work and why they are key to customer service

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