A Help Desk system should not be considered an island. To get the most out of it, inConcert Help Desk integrates natively with inConcert Omnichannel Contact Center, leveraging the different tools and functionalities of our portfolio and other systems and applications.
Quality and Speech Analytics
Ensure quality throughout your customer journey with inConcert Quality and inConcert Speech Analytics.
Access powerful auditing tools and intelligent analysis of interactions to quickly detect deviations from service standards to help you identify how to improve service and make it more profitable.
A large part of your contact center's profitability is based on taking care of your most valuable (and costly) resource: your team of agents.
Integrate inConcert Help Desk with inConcert Workforce Management to achieve the perfect balance between the volume of interactions to be handled and the number of agents available, without penalizing the customer experience.
Integration with other systems and applications
Consolidates multiple applications on a single screen to facilitate the agent's work and centralize data.