Analytics and Reporting

Visualize your metrics like never before.

Analytics and Reporting

Analytics and Reporting

Visualize your metrics like never before.

Analytics and Reporting

What you can measure, you can improve. inConcert's data analysis tools give you a complete and detailed picture of what's happening in your contact center on a minute-by-minute basis.

Customized reports

Get complete visibility of your team's performance, monitoring your operation's SLA compliance.

Create customized reports according to your requirements, and configure the automatic sending of reports to receive them periodically in your inbox.

Customized reports
Real-time monitoring

Real-time
monitoring

In addition to periodic reports, create real-time dashboards to monitor ticket status, SLA compliance and agent and team performance trends.

By integrating monitoring with internal communication, assist your employees when they need it.

Customer satisfaction

Obtain customer satisfaction indicators by incorporating surveys at the end of an assignment.

Integrate these metrics into your Help Desk reports to get a complete picture of the level of service, and then design loyalty actions based on the results.

Customer satisfaction

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