Get the tools you need to automate, tailor and control your Call Center operations. inConcert can provide you with a highly qualified team of engineering Service Professionals to design applications and the option to design your own, providing your with the training and tools that can make your Call Center more self-sufficient.
Web App Designer
Control the lifecycle of your customer interaction, from successful sales to collections and customer service. Whether it’s inbound or outbound contacts, inConcert’s Web App Designer gives you all that’s needed to design front-end applications, call scripts and consolidate your information integrating data from different systems onto one screen.
inConcert Web App Designer provides the tools to build customized web applications and integrate them with inConcert’s Call Center Suite focused on automating customer service processes, sales, collections, survey questionnaires, scheduling, reservations and many other call center functions.
IVR Flow Designer
Provide more service options to your customers while at the same time reducing your costs with interactive voice-response systems.
With inConcert’s IVR Flow Designer, a graphical interface eliminates the need to write programming code. You can design everything from simple navigation flows to complex transactional systems with access to your databases and the integration and automation of your processes.
inConcert provides the training and tools needed to give your business the level of specialization and self-sufficiency that it needs.