inConcert recognized among the leading Cloud Contact Center companies in Latin America

inConcert was among the leaders of the contact center industry in Latin America, in Frost & Sullivan's Frost Radar™: Latin American Cloud Contact Center Market 2021 report. The international consultancy published its renowned study, which evaluates the main companies in the sector based on two key vectors: innovation and sustained growth. The companies included in the Frost Radar™ are those that "are consistently developing new growth strategies based on a visionary understanding of the future and a proven ability to effectively address emerging challenges and opportunities."

After analyzing several suppliers from all over South America, Frost & Sullivan placed inConcert in a privileged place on the radar. "inConcert has the best regional performance in Frost Radar™, and its placement among the top suppliers is noteworthy," says Juan Manuel González , Research Director at Frost & Sullivan. Among inConcert's success factors in the region, analysts noted "its comprehensive technology portfolio, deep verticalization, and ability to deliver complementary on-premises and cloud-based solutions (both using the same code base)."

The consultancy also highlights inConcert's team of commercial analysts and specialized engineers, capable of identifying the needs and preferences of clients and their competitive ecosystem."inConcert's software portfolio seamlessly integrates omnichannel interaction management with business applications, enabling the company to add value at all stages of the customer lifecycle and edge applications," the analyst said.

"inConcert's modular and native offering resonates well with the fluctuating demands from Latin American companies," the report summarizes. "If customers are following a one-stop-shop approach and a single tool (the company offers modules such as marketing and sales; CRM; help desk; collections; WFM; quality; omnichannel bot and speech analytics) or a phased cloud migration strategy, inConcert provides world-class alternatives and delivers a seamless and effortless experience to users when moving from an on-premises environment to the cloud or from one module to another."

This recognition in the Latin American market adds to inConcert's recent distinctions in Europe. In 2020, inConcert had been included in the Frost Radar of "Contact Center as a Service" in Europe and received the "Enabling Technology Leadership Award" (as in 2016 and 2017). Thus, inConcert reaffirms its position as a global model in the industry.

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