inConcert recognized among the leading Cloud Contact Center companies in Latin America

Julio Guridi

Julio Guridi
September 28, 2021

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Once again, inConcert receives international recognition as one of the leading companies in Cloud solutions for Contact Centers. "inConcert has the best regional performance in the Frost Radar™," the report states.

inConcert was included among the leaders in the Latin American contact center industry in Frost & Sullivan's Frost Radar™: Latin American Cloud Contact Center Market 2021 report. The international consulting firm published its renowned study, which evaluates the leading companies in the sector based on two key vectors: innovation and sustained growth. Companies included in the Frost Radar™ are those that "consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively address emerging challenges and opportunities."

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inConcert among the best suppliers in Latin America

After analyzing several vendors across Latin America, Frost & Sullivan placed inConcert high on the radar. "inConcert has the best regional performance in Frost Radar™, and its placement among the top vendors is noteworthy," says Juan Manuel Gonzalez, Research Director at Frost & Sullivan. Among inConcert's success factors in the region, analysts noted "its comprehensive technology portfolio, deep verticalization, and the ability to offer complementary on-premise and cloud-based solutions (both using the same code base)."

The consultancy also highlights inConcert's team of business analysts and specialized engineers, who are able to identify the needs and preferences of customers and their competitive ecosystem. "inConcert's software portfolio seamlessly integrates omnichannel interaction management with business applications, enabling the company to add value at all stages of the customer lifecycle and peripheral applications," the analyst details.

"inConcert's modular and native offering resonates well with the fluctuating demands of Latin American enterprises," the report synthesizes. "Whether customers are pursuing a one-stop-shop, single-tool approach (the company offers modules such as marketing and sales; CRM; help desk; collections; collections; WFM; quality; omnichannel bot and speech analytics) or a phased cloud migration strategy, inConcert provides top-tier alternatives and offers a seamless and effortless experience for users as they move from on-premise to cloud or from one module to another."

This recognition in the Latin American market adds to inConcert's recent distinctions in Europe. In 2020, inConcert had been included in the Frost Radar of "Contact Center as a Service" in Europe and received the award "Enabling Technology Leadership Award" (as in 2016 and 2017). In this way, inConcert reaffirms its position as a global benchmark in the industry.

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