The Global CX Forum brought together Contact Center companies and professionals from more than 22 countries in Mexico City. inConcert was present once again as a reference company in the industry.
Every year since 1997, the Contact Center industry in Latam has its great meeting at the Global CX Forum organized by IMT in Mexico City. And as every year, inConcert participated by exhibiting all the new features of its portfolio of solutions, with a large stand in the exhibition hall.
The Congress was held between March 11 and 13 at the Hotel Camino Real Polanco and brought together more than 460 companies and participants from more than 22 countries. During the conferences and specialized workshops, the participants discussed trends in Customer Experience, self-service, big data, the Cloud and the Internet of Things, without forgetting the direct interaction that continues to be a pillar in customer service.
At the forefront of CX solutions
The Global CX Forum was an excellent opportunity to learn about the state of the art in terms of solutions and technology for Contact Centers and customer experience. "We are proud to present the most complete portfolio of software solutions in the industry, integrating the core solutions of an omnichannel service platform with native applications such as Quality, Speech Analytics and Workforce Optimization, plus business applications: CRM, Help Desk, Marketing and Sales and Collections", said Daniel Cestau, Director of inConcert for Mexico. "This makes us the truly all-in omnichannel platform, which contemplates the entire customer lifecycle, from the attraction and sales stage, to service and collections".
The Global CX Forum once again demonstrated why it is so important for companies to focus their efforts on optimizing the customer experience. We will meet in 2020 at the 24th edition of this great event, so important to continue driving innovation in our industry.